Complete Uninstall

This document describes how to completely uninstall CueMate on different operating systems.

1. macOS Uninstall

1.1 Uninstall Steps

1. Quit CueMate application (click menu bar icon > Quit)
   • Quitting will automatically stop all backend Docker services
2. Open "Applications" folder and drag CueMate.app to Trash
3. Clean up data files (optional):
   • Open Finder
   • Press Command + Shift + G
   • Enter ~/Library/Application Support
   • Find the cuemate-desktop-client folder and delete it
4. Empty Trash

1.2 Clean Up Docker Resources (Optional)

If you want to completely clean up CueMate-related Docker resources:

# Stop and remove all CueMate containers
docker stop $(docker ps -aq --filter "name=cuemate") 2>/dev/null
docker rm $(docker ps -aq --filter "name=cuemate") 2>/dev/null

# Remove CueMate images
docker rmi $(docker images --filter "reference=*/cuemate-*" -q) 2>/dev/null
docker rmi $(docker images --filter "reference=cuemate-*" -q) 2>/dev/null

# Remove unused volumes
docker volume prune -f

1.3 Notes

• Deleting the cuemate-desktop-client folder will erase all your interview records and configurations
• If you may reinstall CueMate in the future, it's recommended to keep this folder
• Cleaning up Docker resources will delete all CueMate-related images and containers; re-installation will require re-downloading

1.4 FAQ

1.4.1 Cannot Delete Application

Problem: "CueMate.app" is in use and cannot be deleted

Solution:

# Force quit application
killall CueMate

# Delete application
rm -rf /Applications/CueMate.app

1.4.2 Cannot Stop Docker Containers

# Force stop all CueMate containers
docker ps -aq --filter "name=cuemate" | xargs docker kill 2>/dev/null

# Force remove all CueMate containers
docker ps -aq --filter "name=cuemate" | xargs docker rm -f 2>/dev/null

2. Windows Uninstall

2.1 Uninstall Steps

1. Exit CueMate application (click system tray icon > Exit)
   • Exiting will automatically stop all backend Docker services
2. Open Windows Settings > Apps > Installed Apps
3. Find CueMate, click "..." on the right side, select "Uninstall"
4. Clean up data files (optional):
   • Open File Explorer
   • Enter %APPDATA% in the address bar
   • Find the cuemate-desktop-client folder and delete it

2.2 Clean Up Docker Resources (Optional)

If you want to completely clean up CueMate-related Docker resources, open PowerShell (Administrator) and run:

# Stop and remove all CueMate containers
docker stop $(docker ps -aq --filter "name=cuemate")
docker rm $(docker ps -aq --filter "name=cuemate")

# Remove CueMate images
docker rmi $(docker images --filter "reference=*/cuemate-*" -q)
docker rmi $(docker images --filter "reference=cuemate-*" -q)

# Remove unused volumes
docker volume prune -f

2.3 Notes

• Deleting the cuemate-desktop-client folder will erase all your interview records and configurations
• If you may reinstall CueMate in the future, it's recommended to keep this folder
• Cleaning up Docker resources will delete all CueMate-related images and containers; re-installation will require re-downloading

2.4 FAQ

2.4.1 Cannot Uninstall Application

Problem: Uninstall prompts "program is running"

Solution:

# Force end CueMate process
taskkill /f /im CueMate.exe

# Then retry uninstall

2.4.2 Cannot Stop Docker Containers

Open PowerShell (Administrator) and run:

# Force stop all CueMate containers
docker ps -aq --filter "name=cuemate" | ForEach-Object { docker kill $_ }

# Force remove all CueMate containers
docker ps -aq --filter "name=cuemate" | ForEach-Object { docker rm -f $_ }

3. Data Backup

If you may reinstall CueMate in the future, we recommend backing up data before uninstalling:

3.1 macOS Backup

# Create backup directory
mkdir -p ~/Desktop/cuemate-backup-$(date +%Y%m%d)

# Backup entire cuemate-desktop-client folder
cp -r ~/Library/Application\ Support/cuemate-desktop-client ~/Desktop/cuemate-backup-$(date +%Y%m%d)/

3.2 Windows Backup

# Create backup directory
$backupDir = "$env:USERPROFILE\Desktop\cuemate-backup-$(Get-Date -Format 'yyyyMMdd')"
New-Item -ItemType Directory -Force -Path $backupDir

# Backup entire cuemate-desktop-client folder
Copy-Item -Path "$env:APPDATA\cuemate-desktop-client" -Destination $backupDir -Recurse

3.3 Restore Data

After reinstallation, copy the backed-up folder back to the original location:

macOS:

# Restore data (execute after reinstallation)
cp -r ~/Desktop/cuemate-backup-20260113/cuemate-desktop-client ~/Library/Application\ Support/

Windows:

# Restore data (execute after reinstallation)
Copy-Item -Path "$env:USERPROFILE\Desktop\cuemate-backup-20260113\cuemate-desktop-client" -Destination "$env:APPDATA\" -Recurse -Force

4. Feedback and Support

If you encounter issues during uninstallation:

• Check FAQ
• Visit GitHub Issues
• Email: nuneatonhydroplane@gmail.com

If you're uninstalling due to dissatisfaction, please tell us why to help us improve the product.

5. Reinstall

If you want to reinstall CueMate in the future:

• macOS Installation Guide
• Windows Installation Guide
• Quick Start